Return Policy

Return and Exchange Policy

At MyHeart in a Box, we believe in providing you with a hassle-free shopping experience. We understand that sometimes you may need to return or exchange a product, and we're here to help. Please read our Return and Exchange Policy to understand your rights and responsibilities.

1. Eligibility for Returns and Exchanges

We offer the option to return or exchange any product available in our shop. However, there are some important conditions to keep in mind:

2. Product Condition

For a return or exchange to be accepted, the product must be in its original condition as when you received it and packed in its original packaging. This helps us ensure the quality and integrity of the product.

3. Timeframe for Returns and Exchanges

You can request a return within three (3) days or a replacement within seven (7) days from the date of purchase. It's important to act promptly if you believe there's an issue with the product.

4. How to Request a Return or Exchange

To initiate a return or exchange, please contact us through our Contact Us page or call us at our provided phone numbers. We will guide you through the process and assist you in making the return or exchange as smooth as possible.

5. Required Information for Returns and Exchanges

When requesting a return or exchange, please provide a clear picture of the product, along with the city, address, and your order number. This information helps us quickly identify the issue and process your request efficiently. We may replace the product if it's found to be defective or not in accordance with our agreement.

6. Full Refund for Misrepresented Products

If the product you received is significantly different from the product presented on our website, we will issue a full refund to you. Your satisfaction is our top priority.

7. Limitations of Use

Please note that we are not responsible for any expectations regarding the use of our products that were not explicitly mentioned on the product page of our website. It's essential to review the product descriptions and details provided on our site.

8. Restocking Fee

In cases where a customer wishes to return a product that is not defective or problematic, a restocking fee of 30% or a minimum value of 25 dirhams will be deducted from the refund.

If you have any questions or need further clarification about our Return and Exchange Policy, please don't hesitate to contact us. We are here to ensure that your shopping experience with us is pleasant and straightforward. Your satisfaction is our priority.